General Terms and Conditions for Consumers

• 1. Applicability, Language of the Contract

(1) The following Terms and Conditions (T&C) apply to all contracts you enter into with us, QN Europe Deutschland GmbH, Neuhofstraße 9, 64625 Bensheim, Germany, Commercial Register Number HRB 94131, through this online store. (2) The only language available for the conclusion of the contract is German. Translations of these Terms and Conditions into other languages are provided for informational purposes only. In the event of any discrepancies between the German text and the translations, the German text shall prevail. (3) The customer is a consumer to the extent that the purpose of the ordered goods and services cannot be attributed predominantly to the customer’s commercial or self-employed professional activity. By contrast, a business entity is any natural or legal person or partnership with legal capacity that, at the time the contract is concluded, is acting in the course of its commercial or self-employed professional activity.

• 2 Applicable Law, Mandatory Consumer Protection Provisions

The laws of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods, if (a) You have your habitual residence in Germany, or (b) Your habitual residence is in a country that is not a member of the European Union. If you have your habitual residence in a member state of the European Union, German law shall also apply, provided that this does not affect any mandatory provisions of the country in which you have your habitual residence.

• 3 Formation of the Contract

(1) The presentation of products and services in our online store does not constitute a legally binding offer, but rather an invitation to place orders (invitatio ad offerendum). (2) By clicking the “Buy Now” button in the final step of the ordering process, you are submitting a binding offer to purchase the goods displayed in the order summary and/or to book the services listed in the order summary. We will then immediately send you an automatic confirmation of receipt via email, which lists your order again and which you can print using the “Print” function. The automatic confirmation of receipt merely documents that we have received your order and does not yet constitute acceptance of the offer. The contract is not concluded until we issue a declaration of acceptance, which is sent in a separate email (order confirmation). In this email or in a separate email—but no later than upon delivery of the goods—we will send you the contractual agreement (consisting of the order, Terms and Conditions, and order confirmation) on a durable medium (email or paper printout) (contract confirmation).

• 4 Technical Steps for Finalizing the Contract and Correcting Data Entry Errors

To place an order, first add the desired goods and/or services to your shopping cart. There, you can change the quantity at any time or remove goods and services entirely. Once you have added items and services to your shopping cart, click the “Continue” button to proceed to a page where you can enter your information and select your shipping and payment methods. On the summary page that opens, you can review your entries. To correct input errors (e.g., regarding the payment method, your information, or the quantity), click “Edit” next to the respective field. To cancel the order process, simply close your browser window. By clicking the “Buy Now” confirmation button, your declaration becomes binding in accordance with Section 3(2) of these Terms and Conditions. However, your declaration can only be submitted and transmitted if you accept these Terms and Conditions by checking the “Accept Terms and Conditions” box.

• 5 Storage of the Contract Text

You will receive the terms of the contract, as well as information about the goods ordered and/or services booked—including these Terms and Conditions and information about the right of withdrawal—via email upon acceptance of the contract offer or upon notification thereof. The contractual agreement will be stored in compliance with data protection regulations.

• 6 Opening a Customer Account

Once you have created a customer account, you can order goods or services from our online store. With a customer account, you do not have to enter your personal information every time you use our online store; instead, you can log in to your account with your email address and password before or during the ordering process. Simply by registering, you are under no obligation to purchase any of the products we offer.

• 7 Terms of Payment

(1) Currently, customers can pay via PayPal, credit card, or bank transfer. -PayPal If you select PayPal as your payment method, you will be redirected to PayPal after completing your order. There, you can log in to your PayPal account or create a new PayPal account and authorize the payment. Once you have confirmed your payment details, you will be automatically redirected back to our online store. You can find PayPal’s Terms and Conditions here: https://www.paypal.com/de/webapps/mpp/ua/useragreement-full ; PayPal’s Privacy Policy can be found here: https://www.paypal.com/de/webapps/mpp/ua/privacy-full – Credit Card/Bank Transfer (2) Payment of the purchase price is due immediately upon conclusion of the contract. If the due date for payment is determined by the calendar, the customer is in default as soon as the date passes. In this case, the customer must pay late payment interest for the year at a rate of 5 percentage points above the base interest rate. (3) The customer’s obligation to pay late-payment interest does not preclude us from claiming additional damages resulting from the delay.

• 8 Retention of Title

The goods remain our property until full payment has been made.

• 9 Delivery, Availability of Goods, Prices, Shipping Costs

(1) The delivery times we specify are calculated from the date of our order confirmation, subject to prior payment of the purchase price. The delivery time for the respective merchandise is listed in our online store. (2) If the product selected by the customer is unavailable at the time the customer places the order, we will inform the customer of this immediately in the order confirmation. If the product is permanently unavailable, we will refrain from issuing a declaration of acceptance. In this case, no contract is formed. (3) If the product specified by the customer in the order is only temporarily unavailable, we will also inform the customer of this immediately in the order confirmation. (4) Shipping costs are listed in the product description and will be billed separately. (5) All prices listed on our website include the applicable statutory value-added tax.

• 10 Right of Withdrawal

As a consumer, you have the right to cancel in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity. CANCELLATION POLICY RIGHT OF WITHDRAWAL You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods. To exercise your right of withdrawal, you must notify us, QN Europe Deutschland GmbH, Neuhofstraße 9, 64625 Bensheim, Germany, email: eu.support@qneurope.com, phone: +49 (0)6251 98 91 640, of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail, fax, or email). You may use the attached model withdrawal form for this purpose, although this is not required. To comply with the cancellation period, it is sufficient to send the notice of your intention to exercise your right of cancellation before the cancellation period expires. CONSEQUENCES OF WITHDRAWAL If you withdraw from this contract, we must refund to you all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first. You must return or hand over the goods to us without delay and, in any case, no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires. You are responsible for the direct costs of returning the goods. You are liable for any loss in value of the goods only if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their condition, characteristics, and functionality. ADDITIONAL INFORMATION

• Unless the parties have agreed otherwise, the right of withdrawal under § 312g of the German Civil Code (BGB) does not apply to the following contracts:
• Contracts for the delivery of sealed goods that cannot be returned for health or hygiene reasons if their seal has been broken after delivery.
• Please use the original packaging materials to return the merchandise, if they are still available.

Sample Cancellation Form (If you wish to cancel the contract, please fill out this form and return it.)

• To QN Europe Deutschland GmbH, Neuhofstraße 9, 64625 Bensheim, Germany, Email: eu.support@qneurope.com,
• I/we (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods (*)/the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of the consumer(s);
• Address of the consumer(s);
• Signature of the consumer(s) (only for paper notifications);
• Date

(*) Delete as appropriate.

• 11 Warranty for the Purchase of Goods

(1) If the goods purchased and delivered through our online store are defective, you are entitled, within the scope of the statutory provisions, to demand subsequent performance, to rescind the contract, or to reduce the purchase price. (2) The statute of limitations for warranty claims regarding the delivered goods is two years from the date of receipt of the goods. Claims arising from defects that we have fraudulently concealed are subject to the standard statute of limitations. (3) You are also entitled to rights arising from defects under a warranty of quality and/or durability, provided that we have expressly granted such a warranty with respect to the item sold in the specific case.

• 12 Limitation of Liability

We are liable for willful misconduct and gross negligence. Furthermore, we are liable for the negligent breach of obligations whose fulfillment is essential for the proper performance of the contract, whose breach jeopardizes the achievement of the contract’s purpose, and on whose compliance you, as a customer, may reasonably rely. In the latter case, however, we are liable only for foreseeable damages typical for this type of contract. The same applies to breaches of duty by our agents. The above disclaimers of liability do not apply in cases of injury to life, body, or health. Liability under the Product Liability Act remains unaffected.

• 13 Jurisdiction; Online and Alternative Dispute Resolution; Severability Clause (1) If you had your domicile or habitual residence in Germany at the time the contract was concluded and have either moved out of Germany by the time we file a lawsuit or your domicile or habitual residence is unknown at that time, the place of jurisdiction for all disputes shall be the registered office of our company in 64625 Bensheim, Germany.

(2) The European Commission provides the following at http://ec.europa.eu/consumers/odr/ . (3) We are neither obligated nor willing to participate in dispute resolution proceedings under the Consumer Dispute Resolution Act (VSBG). (4) Should any provision of this contract be invalid, the validity of the remaining provisions shall not be affected. Effective Date of the Terms and Conditions: May 23, 2022